Frequently Asked Questions
Everything you need to know about our award-winning sauces and rubs.
Are your products gluten-free and vegan-friendly?
The majority of our rubs and sauces are gluten-free and vegan. Please check the specific ingredients list on each product page for detailed allergen information.
How long does shipping take within the UK?
Standard shipping typically takes 3-5 business days. We also offer an express shipping option which delivers within 1-2 business days for orders placed before 12 PM.
Do you use artificial preservatives in your sauces?
No, we pride ourselves on using high-quality, natural ingredients. Our products are crafted in small batches without the use of artificial colors, flavors, or preservatives.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on opened food products. However, if your order arrives damaged or incorrect, please contact us within 14 days for a full refund or replacement.
How should I store my FireFly Barbecue sauces after opening?
Once opened, we recommend keeping our sauces refrigerated and consuming them within 12 weeks for the best flavor and quality.
Do you offer wholesale pricing for restaurants or retailers?
Yes, we offer competitive wholesale rates for bulk orders. Please reach out to our trade team via the contact form to discuss partnership opportunities.